A pre-order is the reservation of an item that is not yet available for sale, but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page. In case the merchandise in pre-order fails in delivery, liusalnyc.com will promptly inform and refund customers. LiuSalNYC.com will not be held responsible for a delay in shipment caused by circumstances beyond the control of LiuSal NYC that cause pre-ordered products to arrive at the warehouse later than the time specified on the product’s purchase page.
Regarding order with available items and pre-orderable items, shipment will happen in 2 different phases:
Available merchandise will be shipped with standard shipping methods
Pre-orderable items will be shipped right after items are available in stock & no refunds once paid your funds are used to start production.
Shipping costs for each specific geographic area are calculated at checkout . Please note that in case that, for any reason, customer refuses the delivery of the parShipping costs for each specific geographic area are calculated at checkout and listed below. Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. This amount will be deducted from the total amount of the order to be refunded.
LiuSalNYC.com com offers DDP (Delivery Duties Paid) shipping to a few selected countries. This means taxes, custom fees and import fees for European Union Countries, New Europe, Switzerland, Japan, South Korea, Hong Kong, Canada, China, Singapore, Australia and the United States are included. Shipments to countries not listed below will be shipped DDU (Delivery Duties Unpaid) which means they may be subject to custom fees, import fees and taxes, these are the sole responsibility of the client and will not be reimbursed by LiuSal NYC.
All PayPal Customers MUST have a Confirmed Address & be Eligible for Seller Protection Policy or your order will be cancelled. Please be sure to confirm your address and you will receive your order as expected. Sign up at www.paypal.com
Why Choose LiuSal NYC:
1.) Standard Shipping Days on most Products!!
2.) Friendly Customer Service
3.) Store Credit Only.
4:) Enjoy our Experience and Exclusive Product Selection
Thank You, Customer Service
Our store policy is NO Refunds unfortunately we can’t offer you a refund. Our store policy lasts 10 days for exchange Only.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
If you are approved, then your exchange will be processed. To complete your exchange, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at
Sale items (if applicable)
Only regular priced items may NOt & unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: "LiuSal NYC" will send forwarding address
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: "LiuSal NYC" email is where we will provide a shipping address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.